Privacy Policy
This Privacy Policy explains how Med & Vet Ltd. (“Med & Vet”, “we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit and interact with https://med-vet.eu (hereinafter referred to as the “Site”), or purchase our products.
1. Data Controller
The data controller responsible for managing customer data on med-vet.eu is:
Med and Vet EOOD / Med & Vet Srlu
Address: c/o UBB, Sofia 1000, ul. G. S. Rakovski 145, entrance G, apartment 6
Email: info@med-vet.eu
2. Data Protection Officer
For general questions or inquiries related to personal data protection, you may contact our Data Protection Officer via:
Email: info@med-vet.eu
All inquiries and communication are confidential.
3. Introduction
By accessing or using the Site and/or our services, you acknowledge and agree to the processing of your personal data as described in this Privacy Policy.
You may contact us at any time regarding questions about how your data is used.
4. Key Definitions
- Personal Data: Any information that can identify a natural person.
- Processing: Any operation performed on personal data (collection, storage, use, sharing, deletion, etc.).
5. Principles of Personal Data Protection
We commit to the following principles:
- Lawfulness, fairness, transparency: Data is processed legally, with respect to your rights. We provide information upon request.
- Purpose limitation: Personal data is processed only for its intended purpose.
- Data minimization: Only minimal necessary data is collected.
- Storage limitation: We do not keep personal data longer than required.
- Integrity and accuracy: We take steps to keep data accurate and up to date.
- Confidentiality and security: We protect data against unauthorized access, loss, or damage.
6. Your Rights as a Data Subject
You have the right to:
- Information: Know whether and how your data is processed.
- Access: Request and receive a copy of your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data in certain cases.
- Restriction: Request limitation of data processing.
- Objection: Object to processing (e.g., direct marketing).
- No automated decision-making: Not be subject to profiling without human intervention if it affects you significantly.
- Portability: Receive your data in machine-readable format or request transfer to another controller.
- Complaint: File a complaint to a supervisory authority if your data rights are violated.
- Withdraw consent: Withdraw previously given consent at any time.
7. Personal Data We Collect
A. Data Provided Directly by You
This includes name, email, address, and any information required to respond to your inquiries or deliver products.
B. Automatically Collected Information
We do not automatically collect data through cookies.
The Site does not use cookies.
C. Information from Partners
We do not collect personal data from external partners.
D. Public Information
We may collect publicly available information if legally allowed.
8. How We Use Your Personal Data
We use your data to:
- Respond to inquiries
- Process and deliver orders
- Issue invoices and complete transactions
- Comply with legal and accounting obligations
We do not use your data for any purpose without a legal basis or your consent.
If additional processing is required, you will be informed in advance.
9. Data Sharing
Your personal data may be shared only with:
Business Partners
- Cargo Planet OOD
Sofia 1000, Tsar Simeon St. 57, 2nd floor
Related Third Parties
- Union Balkans Business Ltd.
Bulgaria, Sofia 1000, 157A G.S. Rakovski Str., Floor 1
We share data only with parties providing adequate data protection and only if legally required or with your consent.
10. Data Security
We apply technical and organizational measures to protect personal data, including:
- Secure communication protocols (e.g., HTTPS)
- Monitoring for vulnerabilities
- Using anonymization and pseudonymization where appropriate
While we strive to ensure maximum security, no system is entirely risk-free. If a breach occurs, we will notify authorities and affected individuals when legally required.
11. Children’s Privacy
We do not knowingly collect data from children. Our services and products are not directed toward minors.
12. Supervisory Authority
If you wish to file a complaint, you may contact the Personal Data Protection Commission.
13. Changes to the Policy
We may update this Privacy Policy periodically. Changes will be published on the Site.
Effective Date: 11.11.2022
©2022 Med and Vet EOOD / Med & Vet Srlu
Med & Vet Ltd acts as the data controller, in accordance with GDPR (Regulation (EU) 2016/679).
Legal Entity: Med & Vet Ltd
Purpose: Retail distribution of Vision Classic products within EU Member States
Contact Email: Info@med-vet.eu
1. What personal data do we collect?
We collect personal data only when it is necessary for order processing, delivery and customer support, including:
| Purpose | Data Collected |
| Purchase & Delivery | Name, address, phone, email, country, order details |
| Customer Support | Name, email, inquiry details |
| Account Creation | Name, email, login data |
| Payments | Payment status & transaction ID* |
Note: Payment cards are never processed by our website. Payment processing is handled securely by third-party payment providers. We only receive a transaction confirmation, not your card number.
2. Legal bases for data processing (GDPR)
We process personal data on the following legal grounds:
| Legal Basis | Purpose |
| Contract (Art. 6.1.b) | Processing your order and delivering products |
| Legitimate interest (Art. 6.1.f) | Preventing fraud, ensuring website security |
| Consent (Art. 6.1.a) | For optional tracking cookies (only if activated in the future) |
3. Who do we share your data with?
We share only the minimum necessary data with:
Logistics & delivery partners
For delivery of your order.
Payment processors
To complete your purchase (without processing your card on our servers).
Technical service providers
Hosting, website security, email delivery (only if necessary for order confirmation).
We do not sell, trade, or rent personal data.
4. Data retention period
| Type of Data | Retention |
| Orders / invoices | Required legal retention (varies by EU member state) |
| Customer support communication | Up to 12 months |
| User accounts | Until deletion by user |
| Cookies | See Cookie Policy below |
5. Your rights under GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Request restriction of processing
- Withdraw consent (for non-essential cookies or email marketing)
- Request portability (receive a copy of your data)
- File a complaint with the relevant data protection authority
To exercise your rights, contact us at: Info@med-vet.eu
COOKIE POLICY
Our website uses cookies to provide essential functionality of the WooCommerce online shop, such as storing items in your cart and remembering your language settings.
Types of cookies used on this website
We currently use only essential technical cookies and WooCommerce functional cookies.
We do not use analytics or marketing cookies (such as Google Analytics, Facebook Pixel, etc.) at this time.
1. Strictly Necessary Cookies (Required for the website to function)
These cookies cannot be disabled because they are required for:
- displaying pages
- logging into your account
- adding products to cart
- saving items between pages
- processing orders
WordPress Core Cookies
| Cookie | Purpose | Duration |
wordpress_logged_in_[hash] | Keeps user logged in | Session |
wordpress_[hash] | Authentication | Session |
wp-settings-[id], wp-settings-time-[id] | User interface preferences | 1 year |
WooCommerce Cookies
| Cookie | Purpose | Duration |
woocommerce_cart_hash | Tracks shopping cart changes | Session |
woocommerce_items_in_cart | Tracks number of items in cart | Session |
wp_woocommerce_session_[hash] | Stores a unique session ID to retrieve cart data | 2 days |
store_notice[notice id] | Stores dismissal of store notices | Session |
These cookies do not store personal information. They only enable cart functionality.
2. Preference Cookies (Optional, Only if a cookie banner sets choices)
If a cookie banner is present, it may store your consent or refusal:
| Cookie | Purpose | Duration |
cookies_consent, cookie_preferences (or similar) | Remembers your cookie choices | 6–12 months |
3. Analytics & Marketing Cookies (Not Activated Yet)
We currently do not use:
- Google Analytics / GA4
- Meta Pixel / Facebook Cookies
- Google Ads remarketing cookies
- Hotjar, Clarity or any tracking tools
If these are implemented in the future, we will:
- update this policy before activation
- request prior consent (opt-in) before loading tracking scripts
How can you manage cookies?
You can disable or remove cookies in your browser settings. However, disabling necessary cookies will prevent the website and shopping cart from functioning correctly.”